The Critical Path Tracking Template is an integrated system that helps in easy creation of a document, in a few clicks, that gives the exact metrics of a particular department in your enterprise. When such a template is created, then you can track all departments right from sales to technical support. The entire set up is designed to create the data, which will tell you, what department is doing well and what department is not doing so well. This in turn will help you track customer satisfaction and find out the root cause of problems, which in turn can help you make necessary changes and resolve problems.
Critical Path Tracking Template
The process of Critical Path Tracking creates a data set, which contains all information pertaining to the Sales, Customer Service, Engineering, and Financial departments. So if you want to know how sales are progressing, you can just look at the Sales report to find out where the sales are actually progressing through the various levels, which will in turn help you measure whether sales are on track or not. Similarly, if you want to know how well the support department is working, then just check out the Customer Service report to find out if the level of customer satisfaction is on par with the sales team.
Now-a-days most of the businesses use computer-based systems for handling their customer relationship management system. This system helps them manage their customer database, which in turn keeps a track of their clients, and gives them updates as well. The system uses the Structured Query Language (SQL) to generate all the reports. The reports help the managers to understand the performance of their departments, and the areas, which need improvement in order to improve their business. So with the CRM system running properly, one can easily view the performance level of his organization and take remedial measures in order to grow and nurture the revenue generated.